• We offer FREE worldwide shipping on all Loupedeck Consoles and Bundles, or if the order amount is greater than 150 EUR/USD.
• Shipping rates for accessories are calculated at the checkout based on your order destination.
• We currently do not ship orders to South America.
• Due to the conflict in Ukraine, we have suspended deliveries to Russia, Belarus, and Ukraine.

Depending on the shipping destination, products are shipped from our warehouses in the Netherlands (EU), Hong Kong, Japan or the Unites States.

Please ensure that you place your order at the appropriate store to prevent shipping delays:

• For orders shipped to Japan: loupedeck.com/jp
• For orders shipped to the US: loupedeck.com/us
• For orders shipped to the UK: loupedeck.com/uk
• For orders shipped to the EU and the rest of the world: loupedeck.com

• Orders are processed in 1-2 business days. We ship orders Monday-Friday, excluding public holidays. We’ll send tracking when it’s on the way!
• Orders shipping to the EU or US are estimated to arrive 3-5 business days of your order being processed. For all other destinations, your order should arrive within 10-12 business days.
• Any exceptional lead times, such as pre-orders, will be informed before ordering.

Once your order has shipped, you will receive an email with your tracking information.  If you do not see emails from us, please double-check your spam folder in your inbox as the email may have ended up there.

• If your shipping destination is outside European Union, the United Kingdom, Hong Kong region, Japan, or the United States, customs, duty, and tax charges may apply. 
• Duties, taxes, and carrier brokerage fees are not included in your order amount. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier and must be paid by the order recipient.
  Exempt: Orders leaving to the UK are shipped with pre-paid customs taxes and duty. 
• Customs policies vary widely from country to country; however, it is very common that order recipients pay additional costs for customs charges when shipping is outside of the EU, UK, Hong Kong, or the US. You may contact your local customs office for more information.
• When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We’re sorry your delivery was unsuccessful. All couriers have their own rules about failed delivery attempts, so we recommend the following:

• Check your mailbox and/or email for delivery attempt notifications.
• Contact the carrier to arrange a rescheduled delivery.
• If you cannot contact the courier, please contact us here with your order number and tracking number, and we’ll do our best to assist you.

If your order shows as “delivered”, but you have not received it, please contact us at shop@loupedeck.com, mentioning your order number and we will forward the case to our logistics partners.

In case you haven’t received any update from us regarding your order for more than 3 working days, please feel free to contact us at shop@loupedeck.com, including your order number, and we will make sure to sort out the situation as soon as possible.

You have 45 calendar days to return your order from the date you received it.

To be eligible for a return your item must:

• Be in the same condition as you received it, including original packaging.
• Item must have been purchased from Loupedeck.com

You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, or else we cannot guarantee we will receive your returned item. Alternatively, we can provide a pre-paid return shipping label and deduct the return shipping costs from the refund amount. The return shipping costs are calculated based on the country and the package content with the average rate between 10-15 EUR/USD.

You can request a return of your order by sending an email to shop@loupedeck.com.

• To submit your return request, please provide your proof of purchase and a reason for the return.
• Once sent, we will process your return request as soon as possible and provide needed return instructions.
• Upon arrival of your return, your refund will be processed and applied to your original payment method within 7 business days.

If you haven’t received your refund within 7 days of notification, please follow the directions below:

• Double-check your account
• Contact credit card provider and/or bank
• If the above steps fail, please contact us at shop@loupedeck.com.

When processing a product replacement request, first, our customer support team needs to investigate the issue and take needed resolution steps. In case of a confirmed hardware defect, we will replace your order free of charge within the 1-year product warranty period (2 years for the EU customers).

Send your replacement request by submitting the support contact form here.

You cannot purchase directly from our web-store using your VAT number. However, you will receive a link to download your VAT invoice with your order confirmation email, that you can later use to reclaim the tax value from your local tax authorities.