{"id":1203,"date":"2021-05-17T11:30:48","date_gmt":"2021-05-17T08:30:48","guid":{"rendered":"https:\/\/loupedeck.com\/us\/?page_id=1203"},"modified":"2024-03-19T15:44:43","modified_gmt":"2024-03-19T13:44:43","slug":"shipping","status":"publish","type":"page","link":"https:\/\/loupedeck.com\/us\/shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"<div class=\"block custom-block bg-grey block-accordions\">\n    <div class=\"container\">\n                <div class=\"row justify-content-center title-row\">\n            <div class=\"col-12 col-lg-8 title-col\">\n                <h2>Shipping and Returns<\/h2>\n            <\/div>\n        <\/div>\n                <div class=\"row justify-content-center content-row\">\n            <div class=\"col-12 col-lg-8 content-col entry-content\">\n                <p>Get all your questions about Loupedeck&#8217;s Shipping and Returns policy answered. Enjoy free worldwide shipping on all consoles and bundles and our extended 45-day return window.<\/p>\n<p>Orders are processed in 1-2 business days. We ship orders Monday-Friday, excluding public holidays.<\/p>\n            <\/div>\n        <\/div>\n                    <div class=\"row justify-content-center accordions-row\">\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">What is your shipping policy? <\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <ul>\n<li>We offer FREE worldwide shipping on all Loupedeck Consoles and Bundles, or if the order amount is greater than 150 EUR\/USD.<\/li>\n<li>Shipping rates for accessories are calculated at the checkout based on your order destination.<\/li>\n<li>We currently do not ship orders to South America.<\/li>\n<li>Due to the conflict in Ukraine, we have suspended deliveries to Russia, Belarus, and Ukraine.<\/li>\n<\/ul>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">From where products are shipped? <\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p>Depending on the shipping destination, products are shipped from our warehouses in the Netherlands (EU), Hong Kong, Japan or the Unites States.<\/p>\n<p>Please ensure that you place your order at the appropriate store to prevent shipping delays:<\/p>\n<ul>\n<li>For orders shipped to Japan:\u00a0<a href=\"http:\/\/loupedeck.com\/jp\">loupedeck.com\/jp<\/a><\/li>\n<li>For orders shipped to the US:\u00a0<a href=\"http:\/\/loupedeck.com\/us\">loupedeck.com\/us<\/a><\/li>\n<li>For orders shipped to the UK:\u00a0<a href=\"http:\/\/loupedeck.com\/uk\">loupedeck.com\/uk<\/a><\/li>\n<li>For orders shipped to the EU and the rest of the world: <a href=\"http:\/\/loupedeck.com\">loupedeck.com<\/a><\/li>\n<\/ul>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">When will I receive my order?<\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <ul>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Orders are processed in 1-2 business days. We ship orders Monday-Friday, excluding public holidays.\u00a0<\/span><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">We\u2019ll send tracking when it\u2019s on the way!<\/span><\/li>\n<li>Orders shipping to the EU or US are estimated to arrive 3-5 business days of your order being processed. For all other destinations, your order should arrive within 10-12 business days.<\/li>\n<li>Any exceptional lead times, such as pre-orders, will be informed before ordering.<\/li>\n<\/ul>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">How do I check the status of my delivery?<\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p>Once your order has shipped, you will receive an email with your tracking information.\u00a0 If you do not see emails from us, please double-check your spam folder in your inbox as the email may have ended up there.<\/p>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">Will there be customs charges?<\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <ul>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">If your shipping destination is outside European Union, the United Kingdom, Hong Kong region, Japan, or the United States, customs, duty, and tax charges may apply.\u00a0<\/span><\/li>\n<li>Duties, taxes, and carrier brokerage fees are not included in your order amount. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier and must be paid by the order recipient.<br \/>\n<strong>Exempt: <\/strong>O<span data-sheets-value=\"{\" data-sheets-userformat=\"{\">rders leaving to the UK are shipped with pre-paid customs taxes and duty.\u00a0<\/span><\/li>\n<li>Customs policies vary widely from country to country; however, it is very common that order recipients pay additional costs for customs charges when shipping is outside of the EU, UK, Hong Kong, or the US. You may contact your local customs office for more information.<\/li>\n<li>When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.<\/li>\n<\/ul>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">The parcel carrier tried to deliver my order, but I was not available at the destination address at the time. What can I do?<\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">We&#8217;re sorry your delivery was unsuccessful. All couriers have their own rules about failed delivery attempts, so we recommend the following:<\/span><\/p>\n<ul>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Check your mailbox and\/or email for delivery attempt notifications.<\/span><\/li>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">Contact the carrier to arrange a rescheduled delivery.<\/span><\/li>\n<li><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">If you cannot contact the courier, please contact us here with your order number and tracking number, and we&#8217;ll do our best to assist you.<\/span><\/li>\n<\/ul>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">The tracking number shows that the shipment was delivered, but I did not receive anything, what should I do?<\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">If your order shows as \u201cdelivered\u201d, but you have not received it, please contact us at <a href=\"mailto:shop@loupedeck.com\" target=\"_blank\" rel=\"noopener\">shop@loupedeck.com<\/a>, mentioning your order number and we will forward the case to our logistics partners.<\/span><\/p>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">It has been more than 3 working days since I placed my order and there has been no update since, what should I do?<\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p><span data-sheets-value=\"{\" data-sheets-userformat=\"{\">In case you haven\u2019t received any update from us regarding your order for more than 3 working days, please feel free to contact us at <a href=\"mailto:shop@loupedeck.com\" target=\"_blank\" rel=\"noopener\">shop@loupedeck.com<\/a>, including your order number, and we will make sure to sort out the situation as soon as possible.<\/span><\/p>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">What is your return policy? <\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p>You have <strong>45 calendar days<\/strong> to return your order from the date you received it.<\/p>\n<p>To be eligible for a return your item must:<\/p>\n<ul>\n<li>Be in the same condition as you received it, including original packaging.<\/li>\n<li>Item must have been purchased from Loupedeck.com<\/li>\n<\/ul>\n<p>You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, or else we cannot guarantee we will receive your returned item. Alternatively, we can provide a pre-paid return shipping label and deduct the return shipping costs from the refund amount. The return shipping costs are calculated based on the country and the package content with the average rate between 10-15 EUR\/USD.<\/p>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">Where do I submit a return request?<\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p>You can request a return of your order by sending an email to <a href=\"mailto:shop@loupedeck.com\" target=\"_blank\" rel=\"noopener\">shop@loupedeck.com<\/a>.<\/p>\n<ul>\n<li>To submit your return request, please provide your proof of purchase and a reason for the return.<\/li>\n<li>Once sent, we will process your return request as soon as possible and provide needed return instructions.<\/li>\n<li>Upon arrival of your return, your refund will be processed and applied to your original payment method within 7 business days.<\/li>\n<\/ul>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">I still haven&#8217;t received my refund, what do I do?<\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p>If you haven&#8217;t received your refund within 7 days of notification, please follow the directions below:<\/p>\n<ul>\n<li>Double-check your account<\/li>\n<li>Contact credit card provider and\/or bank<\/li>\n<li>If the above steps fail, please contact us at <a href=\"mailto:shop@loupedeck.com\" target=\"_blank\" rel=\"noopener\">shop@loupedeck.com<\/a>.<\/li>\n<\/ul>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-8 accordion-item\">\n                        <div class=\"accordion-wrap\">\n                                                        <div class=\"accordion-label\">\n                                <button class=\"accordion-toggle h5\" aria-label=\"Open accordion item\">I think my product is faulty. How do I request a replacement? <\/button>\n                            <\/div>\n                                                        <div class=\"accordion-content entry-content\">\n                                <p>When processing a product replacement request, first, our customer support team needs to investigate the issue and take needed resolution steps. In case of a confirmed hardware defect, we will replace your order free of charge within the 1-year product warranty period.<\/p>\n<p>Send your replacement request by submitting the support contact form <a href=\"https:\/\/support.loupedeck.com\/kb-tickets\/new\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n                            <\/div>\n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1203","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping - Loupedeck US<\/title>\n<meta name=\"description\" content=\"Get all your questions about Loupedeck&#039;s Shipping and Returns policy answered. 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