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Loupedeck Beta Release Program

We aim to make our beta releases as stable as possible, however since they are still going through development, bug fixing, and overall improvements during the beta phase, we strongly recommend backing up your user profiles before installation and trying out the beta software. On the upside, our participants will be among the first to receive bug fixes for various issues along with the beta software.

If you discover a problem, want to comment on the new features, or just give general improvement ideas for the best possible user experience, you can do so by emailing our Beta Release Program Team or by participating in a survey we send after each update. Also, if you have discovered a bug, please provide us step-by-step instructions for reproducing it.


Beta Release Help & Feedback

For assistance and feedback, please contact betafeedback@loupedeck.com. We would kindly ask you not to contact customer support in beta-related issues.

How to report a bug:
Please email details to betafeedback@loupedeck.com and be sure to include the following:

  1. Tell us what the desired behavior or result was, and what behavior or result you experienced instead. Be specific.
  2. Give us all the details of the system where the problems occurred: hardware model, OS version, and so forth.
  3. Give us detailed, step-by-step instructions for reproducing the issue (Screenshots or a quick movie of the onscreen actions really help).

As a Loupedeck Beta Release Program Participant, you get a chance to try out upcoming features and changes – and improve our product experience! Participants are always encouraged to contact us with their experiences, ideas, and concerns.

We especially value and appreciate active participants. To truly be a helpful part of the program, make sure to answer surveys we send occasionally about the new features, or if you feel more comfortable, you can also send us an email about your experiences with the beta software.

To aid us to improve the user experience, the beta software will gather anonymous data about your use of our products and services, which will help us to identify which features and improvements we should focus on next. To protect your privacy, we will process this information in a de-identified form, and any data gathered from the Beta release will not be used for marketing purposes.

Apply to become a Beta Release Program Participant

By applying to our Beta Release Program, you acknowledge and agree that the beta version of the Loupedeck software will be collecting anonymous telemetric data and send automated crash reports to Loupedeck. We use this data only to improve the quality of our software.

If you want to cease providing us telemetric data about your use, you can opt out from the Beta Release Program at any time by reverting to the release version of the Loupedeck Software. For more information, please look into our Privacy Policy.

We reserve the right to modify or terminate the beta software or your access to the beta software or the participation in our Beta Release Program for any reason, without notice, at any time, and without liability to you.

Once you have applied to become a Beta Release Program Participant and have been accepted, the Beta Release download page will appear in your Loupedeck account options. This might take several business days.

Thank you for your participation!