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General information

Concerning Loupedeck+ purchases in Europe, UK and Canada. 

Unfortunately we are currently experiencing a temporary delay in shipping Loupedeck+. Normal shipping is expected to resume Friday January 15th. We are really sorry for any inconvenience, we know you want to get your Loupedeck+ as soon as possible!

Information about the current COVID-19 situation

As of now, we haven’t experienced delays in dispatching or delivery of our products from the webshop. We do recommend checking the tracking info frequently. Please contact us if there are any issues or questions!

Shipping & payment

We offer FREE shipping worldwide on all Loupedeck console orders. It should take 1-2 working days for your order to dispatch. Orders are shipped from EU, US or Hong Kong depending on the destination.

If your shipping destination is outside European Union, Hong Kong region or United States, customs, duty and tax charges may apply. Duties, taxes and carrier brokerage fees are not included in your order amount.

We accept the following forms of payment: Credit/Debit Card (Visa, MasterCard, American Express), PayPal and Klarna.

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14-Day Return Policy

We hope you’ll love your Loupedeck product. If you need to send it back, we accept returns of unused products in their original packaging within 14 days after delivery.

Return Policy: Read more

For returns please contact us: shop@loupedeck.com

Warranty

Your Loupedeck comes with a 1-year limited hardware warranty starting from the original date of purchase covering any defects in materials and workmanship under normal use.

Customer service

If you have any questions or comments regarding your purchase, please feel free to reach out to us!

Contact Customer Service: shop@loupedeck.com

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