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General information

Shipping & payment

We offer FREE shipping worldwide on all Loupedeck console orders. It should take 1-2 working days for your order to dispatch. Orders are shipped from the EU, the US, or Hong Kong depending on the destination.

If your shipping destination is outside European Union, Hong Kong region, United States, or the United Kingdom, customs, duty, and tax charges may apply. Duties, taxes, and carrier brokerage fees are not included in your order amount.

We accept the following forms of payment: Credit/Debit Card (Visa, MasterCard, American Express), PayPal, and Klarna.

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UK Customers

All UK-based orders will not be subject to additional Duties or VAT due to Brexit.

14-Day Return Policy

We hope you’ll love your Loupedeck product. If you need to send it back, we accept returns of unused products in their original packaging within 14 days after delivery.

Return Policy: Read more

For returns please contact us:




Your Loupedeck comes with a 1-year limited hardware warranty starting from the original date of purchase covering any defects in materials and workmanship under normal use.



Customer service

If you have any questions or comments regarding your purchase, please feel free to reach out to us!

Contact Customer Service:



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